Technical Support Specialist II (TSS II – Information Systems)

Position Type:
Technology/Technology Support Specialist II

Location:
Educational Service Center

Closing Date:
Until Filled

Hours: 8 hours/day; 5 days/week; all year round

General Purpose of Job:
To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support software accessibility, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

Description: Provides requested “on-the-spot” user assistance, training, and support to District staff and administration for a variety standard office software and database applications. Design, create, and distribute training documentation for our third-party software applications. Develops and provides scheduled user training for our Student Information System. Collaborate with Technical Support Specialists, Technical ESP’s, the Repair Department and Network personnel to ensure a high level of customer satisfaction.

Essential Duties & Responsibilities:

Application support of District Wide Information Systems, including user training, and software problem solving, on-site and hotline support.
Provide customer support for standard application software; and building, grade level, or curriculum software as required.
Establish and maintain troubleshooting and quality control procedures.
Collaborate with teammates to ensure all District service levels and commitments are met..
Remain current in software updates and technology advances.
Actively participate in department work groups and team troubleshooting initiatives.
Providing technical support to District users of the District Wide Information Systems.
Investing, researching, documenting, reporting encounters that affect Osseo’s use of District Wide Information Systems.
Creating training materials and instructions to system users.
Other duties as assigned.
Qualifications, Required: High school graduate or equivalent. Verification of successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software.

Qualifications, Desired: Post-secondary degree in computer-related field.

Experience, Required: Minimum of three years of experience with web application processing; Coursework in Computer application support, or a closely related field.

Skills, Knowledge, Abilities:
Strong customer service orientation – dedication to customer needs; understanding the customer’s sense of urgency.
High level of comfort and skill in the use of a variety of software packages on which they operate.
Demonstrate initiative and ability to work with minimal supervision.
Ability to communicate effectively in both oral and written form.
Excellent organizational skills in prioritizing and documenting needs.
Ability to work under pressure.
Flexibility, resilience, and tolerance for ambiguity.

Job Type: Full-Time

Bargaining Unit: Hourly Technical – Class III

Salary Range: Per Contract

Osseo Area Schools offers:
Meaningful and impactful work
Opportunities to grow professionally
Comprehensive benefits package
and more

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.
Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at [email protected] or call 763-391-7007.

Background Check Upon Conditional Offer:
Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.