WORTHINGTON ISD 518
SECTION I: GENERAL INFORMATION
Lead IT Support Specialist and Video Board Supervisor
Immediate Supervisor’s Position Title:
IT Director and IT Coordinator
The Worthington School District 518 is seeking a Lead Technology Specialist to provide leadership and supervision for the district’s IT Support Technicians. This position will be expected to support technology staff in the initial setup, distribution, and maintenance of all learning devices in a dual platform, assuring all projects and tasks are completed as expected, keeping communication lines open between the entire IT team. In addition, this position would be the first line of support for the district owned video boards. The person hired for this position is expected to work with Administration, District Directors and Coordinators, and teaching staff on new trends in educational technology. A flexible work schedule would be required with some evening work.
SECTION II: ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises IT Support Technicians in their daily tasks
Supervises IT Support Technicians in district wide projects
Works collaboratively with the IT Department.
Aid in inventorying, setting up and loading software programs on all devices.
Assist in maintain network and device security along with account management.
Trouble shoot, repair, and maintain all electronic devices.
Reinforce the distribution and collection of the devices throughout the year.
Work with media, students, staff, and administration whenever needed.
Maintain/coordinate the operation of the district’s video boards as well as develop further aspects of use and implementation.
Perform other duties relevant to systems management and/or as assigned.
Provides technical support for students and staff.
Diagnoses technical problems.
Researches and identifies appropriate solutions.
Organizes and prioritizes technical support schedule.
Maintains troubleshooting documentation.
Maintains contact with staff and students to ensure quality level of support.
Interacts with users in non-technical, clear terms.
Adheres to and enforces policies, rules and regulations relating to technology use.
Coordinates moving, installation and setup of technology, classroom technology, audio visual, telephones and peripheral equipment.
Loads and installs software.
Repairs technology equipment.
Determine reassigning or surplus of outdated equipment.
Develops, maintains, and troubleshoots databases for network and web-based software.
Evaluates network needs for staff and students; recommends networking software/hardware components.
Research technical manuals, guides, web sites and user groups.
Contacts vendors to answer user questions and solve technical problems.
Performs diagnostics on technology and related equipment.
Maintains an accurate inventory of hardware and software that belongs to the district and to individual schools in the district.
SECTION III: WORK REQUIREMENTS AND CHARACTERISTICS
EDUCATION/KNOWLEDGE REQUIREMENT: Minimum education required to perform adequately in position could reasonably be attained only by completing the following:
Type of degree: (B.S., M.A., etc.)
less than high school diploma
High school diploma or GED.
Training and Experience:Progressively responsible technical support experience
Understanding of support for the district’s educational system
Appropriate skills in teaching students as well as educators and other adults
Awareness of curriculum, curriculum development and school reform
Comprehension of testing and assessment.
1 year college
2 years college
3 years college
4 years college
1st year graduate level
Essential knowledge and specialized subject knowledge required to perform the essential functions of the job:
Principles and operation of the Internet
Network (hardware and software knowledge) infrastructure
Various computer platforms and operating systems
Standard software application programs including database, spreadsheets, word processing, and desktop publishing
Online testing applications
2nd year graduate level
Required Work Experience in Addition to Formal Education/Training:
Any combination of education and training which demonstrates the ability to perform the duties and responsibilities as described.
Identify licenses/certification required upon hiring:
Valid Driver’s License and the ability and willingness to travel on work assignments
ESSENTIAL SKILLS REQUIRED TO PERFORM THE WORK
Skill and Ability to:Supervise and work with IT team members
Work with district’s video boards, diagnose and troubleshoot problems
Research technical manuals and guides to respond to questions and solve problems
Analyze and diagnose malfunctions and problems related to technology equipment and software
Prioritize requests, organize, schedule, and coordinate a variety of activities and projects
Learn new software
Adapt to changes in technology
Work independently and as a team member
Establish and maintain cooperative working relationships with those contacted during the course of work
Pleasant and polite in dealing with students, parents, staff, and the public
Exhibits discretion and confidentiality in all matters
Demonstrates poise and composure in difficult situations
Attend appropriate workshops and training sessions
Maintain discretion and professionalism when accessing confidential records
RESPONSIBILITY FOR DIRECT SUPERVISION OF THE FOLLOWING POSITIONS
Titles of Positions Directly Supervised
# Of Employees
IT Support Technicians
Number of employees indirectly supervised: None
CONDITIONS: The essential duties of the work are performed under various physical hazards or environmental conditions noted
Unusual or hazardous working conditions related to performance of duties:
Work is performed in a typical school district setting where the employee is exposed to minimal environmental or physical hazards or risks associated with performing the requirements of the job.
PHYSICAL JOB REQUIREMENTS: Indicate according to essential duties/responsibilities
Employee is required to:
Use hands dexterously (use fingers to handle, feel)
Reach with hands and arms
Climb or balance
Stoop/kneel/crouch or crawl
Talk or hear
Taste or smell
Physical (Lift & carry): up to 10 pounds
up to 25 pounds
up to 50 pounds
up to 75 pounds
up to 100 pounds
more than 100 pounds
PHYSICAL JOB REQUIREMENTS: Indicate according to essential duties/responsibilities
Physical requirements associated with the position can be best summarized as follows:
Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects in the performance of the job.
This description describes the general nature and work expected of an individual assigned to this position. Employees may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Equal Employment Opportunity Policy
Worthington ISD 518 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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