JOB DESCRIPTION:
Responsibilities:
Prequalify calls for help as a technical issue.
Use remote control of workstations when possible to solve simple issues.
Create and assign help desk tickets to proper functional queue with applicable priority.
Help with issues within capability (maximum 5-20 minute call length)
Forward unresolved issues to Supervision.
Cross-train on other Technology Lead or Specialist duties as needed.
Assist in deployment of new technology equipment.
Perform other duties assigned by the supervisor to accomplish the objectives and goals of the department.