Position: IT Tech I
Work Schedule: Monday thru Friday, Full time, 12 Months
Start Date: End of Posting
Job Summary:
Provide technical support for Mounds View District staff and students for a variety of technologies in a helpdesk setting, phone or email support, remote access as well as onsite support. Respond to level one inquiries and requests, define problems, identify and isolate issues, and implement technical solutions to solve problems.
Essential job functions include the following:
Answer help desk calls; diagnose software and hardware issues via telephone, on-site or remote assistance in a timely and efficient manner. Provide level one desktop support which may include, update and install software as needed, replace computer hardware, such as memory, drives, video cards, etc. troubleshoot network connectivity issues in a wired and wireless environment.
Setup, install and provide level one support with various technologies throughout the district, this includes interactive white boards, interactive projectors, touch-screen displays, document cameras, scanners, printers, projectors, computers, laptops, Chromebooks, iOS devices, and other technologies.
Provide level 1 support for district applications– this includes email (Google), Google Apps, student systems (Edupoint Synergy), Staff and student login issues, testing, Student Plans, and other specialty software.
Document daily communication transactions, problems, actions taken, and installation activities.
Identify and escalate situations requiring urgent attention, notify manager or supervisor of complex problems or trends, provide solutions and recommendations.
Other duties as assigned.