We are seeking a motivated and customer-focused Remote Customer Service Representative / Assistance Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing support via phone, email, and chat. The ideal candidate is friendly, detail-oriented, and committed to delivering excellent customer experiences.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
Resolve product or service issues by clarifying concerns and determining appropriate solutions
Document customer interactions accurately in CRM systems
Process orders, returns, refunds, and account updates
Escalate complex issues to the appropriate department when necessary
Follow up with customers to ensure resolution and satisfaction
Maintain knowledge of company products, services, and policies
Meet performance metrics such as response time, resolution rate, and customer satisfaction scores